F.A.Q.
Orders & Shipping
Do you ship internationally?
Yes, we ship across Europe. Shipping costs and delivery times depend on your location and are calculated at checkout.
Can I track my shipment?
Yes, once your order has shipped, you'll receive a tracking link via email.
What payment methods do you support?
We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.
Stock & Availability
An item I want is out of stock. When will it be available again?
We regularly restock popular items. If something is sold out, you can sign up for a back-in-stock notification on the product page.
Do you offer pre-orders or reservations?
Currently, we do not offer pre-orders. We recommend subscribing to restock alerts for quick access when items return.
Payments & Invoices
What payment methods do you accept?
We accept major credit cards, PayPal, iDEAL, Bancontact, SOFORT, and more, depending on your country.
Can I get a VAT invoice?
Yes. If you're an EU business customer with a valid VAT number, enter it at checkout to receive a VAT-exempt invoice.
Do you offer builder discounts or wholesale accounts?
Not at this time. We aim to keep our prices fair and competitive for everyone, whether you're a hobbyist or a professional builder.
Products & Support
I’m not sure which part or tool I need. Can you help?
Absolutely! We're happy to advise on compatibility, tools, or building/repair questions. Just send us a message via the contact page.
Do you sell complete kits or only parts and tools?
We specialize in individual parts, tools, and materials. Some products (like fret kits or finishing sets) are bundled for convenience.
Returns & Warranty
What if I ordered the wrong item?
No worries—unused items in original packaging can be returned within 30 days. Please contact us first to arrange the return.
What if something arrives damaged or incomplete?
We inspect every order carefully, but if something’s wrong, let us know right away so we can fix it.
Other Questions
Can I visit your shop in person?
We're an online-only store, so we don’t have a physical showroom. But we’re happy to help you online with any questions.
I have a suggestion for a product—do you take requests?
Yes, we’re always open to suggestions! If there's a tool, part, or material you'd like to see, let us know.
